Privacy Policy

This Privacy Notice covers all subsidiary companies of Vertas Group Limited, including Diamond View, Vertas Environmental, Oakpark Security Services, Churchill Catering Limited, School’s Choice, Snackpax, IEM Caterquip, Verse, and Vertas Ipswich.

Vertas Group Limited processes personal data to successfully carry out its business functions. Vertas Group is committed to being transparent about how it collects and uses personal data and to meeting its obligations under the Data Protection Act 2018.

Who We Are

Under Data Protection legislation, Vertas Group Limited is a Data Processor for its clients. The company contact details are as follows:

Website: Email: Tel: 01473 263600

Our Data Protection Officer

The company’s data protection officer is:

Katie Handshaw. Email:

Information we may collect and hold:

The company collects and processes a range of information to support the functions of all business activity. This includes:

  • Information provided by filling in forms on (website). This includes information provided at the rime of registering to use this website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with this Website.
  • If you contact us for any business reason we may keep a record of your personal details you provide and any correspondence.
  • If you engage in business activity we will hold personal information relevant to the contract.
  • We may also use your details in order to complete client or employee satisfaction surveys which is used for business feedback and continuous improvement purposes. Although you do not have to respond to the survey.
  • In some cases, we may collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers, financial regulated authorities and credit checks, information from criminal records checks permitted by law.

If you are an Employee of Vertas Group Limited please refer to our separate Employee Privacy Notice accessible on our Intranet and provided in your New Starter Pack.

Where we store your personal data

All information you provide to us is stored on our secure servers. Data will be stored in a range of different places on our servers, including Client Management systems, Finance Systems, Server folders, Client feedback portal, and other IT systems (including the company’s email systems).

The company has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.

Where the company engages third parties to process personal data on its behalf, they do so on the basis of written instructions from our client, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

Where we have given you (or where you have chosen) a password which enables you to access our systems or Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we are in receipt of your data we will use strict procedures and security features to prevent unauthorised access.

Why We Collect and Use This Information

  • To provide you with information, products, or services that you request from us or which we may feel may interest you, where you have consented to be contacted for such purposes.
  • To manager our client relationship and carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our services.
  • To perform credit checks and issue invoices for services you contract into.
  • To carry out client satisfaction audits, manager site visits and HSQE audits.

The company needs to process data to enter into a contract with you and to meet its obligations under the contract. In some cases, the company needs to process data to ensure that it is complying with its legal obligations. For example, we are required to retain invoices as per the Corporate Tax Act.

Who has access to data?

Your information may be shared internally, including with team members within Business Development, Communications and Marketing, Regional and Area service management, HR, and IT staff if access to the data is necessary for performance of their roles.

There are times where the company may share your data with third parties, for example, to obtain credit and/or financial checks, with company engaged solicitors.

The company will not transfer your data to countries outside the European Economic Area. We do acknowledge that our website can be accessed by countries outside of the European Economic Area.

For how long does Vertas Group keep data?

The company will hold your personal data for the duration of a contract agreement or until you request for your data to be removed.

  • Client contracts are retained for the duration of the contract and should the contract be terminated the contract will be retained and then destroyed after six months.
  • Client invoices are kept electronically and are retained for seven years for HMRC purposes.
  • Customer balances are assessed at the start of each financial year and those customers whom Vertas has not traded with for the last 12 months, all details except the name of the company (which we cannot remove from the system) will be deleted including phone number and email address.
  • Any customer with a legal action claim against them and an outstanding balance payable, Vertas will keep the correspondence until the debt has been resolved. Once full payment is received, the letters will be deleted from the finance server.

Requesting Access to Your Personal Data

As a data subject, you have many rights. You can:

  • access and obtain a copy of your data on request;
  • require the company to change incorrect or incomplete data;
  • require the company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
  • object to the processing of your data where the company is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact our DPO.

If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at

What if you do not provide Personal Data?

You have some obligations under a contract to provide the company with data. If you do not provide certain information it may prevent the company’s ability to administer the rights and obligations arising because of the contract relationship effectively.

Further information

If you would like to discuss anything in this privacy notice, please contact our DPO.


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