Turbine repair reporting system will cut costs and boost client satisfaction thanks to grant

Altitec, an independently operated rope access, blade inspection and repair business has a team of up to 50 expert technicians who service onshore and offshore wind farms all over the world.

With funding from the Supply Chain Innovation for Offshore Renewable Energy (SCORE) programme, the company is expanding its portfolio by introducing an asset management system, which uses an online database to measure the work of technicians as it happens, along with storing client specific responses.

SCORE helps companies across the UK to explore new innovations that solve problems and drive efficiency in offshore renewables, bringing benefit to eastern England.

The £6m scheme is part-funded by the European Regional Development Fund (ERDF and is led by the Nwes enterprise agency, through delivery partnership with ORE Catapult and energy sector consultants Nautilus Associates.

SCORE project manager Rob Bush said: “This is a brilliant example of how the SCORE grant can support a business. Altitec’s technicians are leading the pack globally so anything to enhance the company’s work is beneficial. Through the reporting system wind farm operators will be able to access data on the move, this is not only an innovative idea that Altitec has developed, but it is one which will deliver a cost-saving to operators, which as these assets move out of their warranty will become increasingly important.”

The managing director of Altitec has cultivated a relationship with Lowestoft’s OrbisEnergy, with plans to open a satellite office space inside the building. Altitec currently occupies offices in London, Berlin, Dublin, Tallin and Cape Town.

Tom Dyffort said: “Lowestoft is an important port location for offshore services and the wider industry, so it is extremely interesting for us to set down some roots on the east coast and engage in all kinds of services.

“We plan to open an office, which is currently unoccupied and have a business address in the area, with the aim to install a representative there at a later stage. It is important for company preservation and also for business development.

“We are extremely grateful to SCORE for the grant, we have met some great people during this process.  We are working on the reporting system at the moment and we hope to have it in place by early next year.

“It will optimise the work flow and speed up the process considerably both internally and externally as it will give our clients satisfaction with intricate reports detailing the repairs being undertaken and the response time.

“There are a growing number of projects requiring long-term operational services so the new system will prove extremely cost-effective. Our main aim is to inspect and repair efficiently and swiftly so our clients do not experience any further downtime than is absolutely required.”

Mr Dyffort set up Altitec 15 years ago and has steadily built up its global profile, making it a leading specialist in advanced rope access methods.

The businessman has also opened a training academy, an industry certified programme to grow the team of highly skilled blade technicians.

Mr Dyffort said: “We have also been working on joint ventures in South Africa and Australia. There are emerging markets in South America and we have pending projects in these areas.”

Since 2010 Altitec has inspected more than 3,000 blades and 1000 turbines across the world.


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The Team

Katie Snell

Having worked within the property department for 9 years, I have had the pleasure of working within the majority of the Nwes sites in the Norfolk and Waveney area. For the last 2.5 years I have been based at OrbisEnergy and more recently as Senior Coordinator overlooking the renewable hub and team.

Devon Mills

Devon has joined the team at OrbisEnergy as an Administration Coordinator in November 2014 and more recently a Centre Coordinator in January 2016. Having previously worked within various customer service roles she is pleased to be able to apply her skills and knowledge to her position at OrbisEnergy.

She is keen to build a strong understanding within the Offshore Renewable industry, whilst being able to develop a good mind for business and sales.

Johnathan Reynolds

Johnathan is responsible for all aspects of business and supply chain development for the flagship innovation and incubation centre for offshore renewables in the east of England, OrbisEnergy.

Matthew Holden

Matt’s role is Technical Support Manager, his main duty is leading the European Clusters for Offshore Wind Servicing Project (ECOWindS, www.ecowinds.eu) on behalf of Nwes. In addition to ECOWindS Matt’s role is provide support for the property team and to carry out specific project work.

John Balch

John is Managing Director of Nautilus, Director of Nwes and Hub Director of OrbisEnergy and Beacon Innovation Centre. He is a mechanical engineer and has broad experience gained over 40 years in the international offshore industry.

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